# I have lost or didn't receive my license key You should have received your license key via email.\ \ **Please check your spam folder** and remove the email from there, so that your Email Provider knows this is not spam.\ This is important so that other people don't get the same issue. You can also **find and manage your licenses by creating an account** on our website using the email address you used when you purchased: If you still cannot find it, send us an email at `skatter@lindale.io` --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://skatter.help.lindale.io/faq/i-have-lost-or-didnt-receive-my-license-key.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.